For short-term rental hosts
Answers your guests inside Airbnb, Booking.com and WhatsApp — no app, no link.
Your guest never leaves the chat they already messaged you on. GuestAI reads the question, checks your house manual and their booking, and replies — drafted for you to approve at first, sent automatically once you trust it.
This is a live, working demo — not a script. Responses are AI-generated for a sample property.
What it does
Answers instantly, day or night
WiFi, check-in, parking, house rules — answered the second a guest asks, even at 3am.
Speaks your guest's language
Detects the language automatically and replies in it — 30+ languages, no setup per guest.
Knows your property, not a generic one
Every answer comes from your own material and says which part it came from. It never invents a door code, and when it doesn't know, it says so and tells you.
Stays inside the guest's own chat
No app to install, no separate link to click — the guest keeps messaging inside Airbnb, Booking.com or WhatsApp exactly as before.
Nothing to retype
It already knows your place
Your property is already written down — in your guest guide, in a PDF, in two hundred replies you have typed by hand. GuestAI reads what you already have instead of asking you to start again.
The replies you have already written
You have answered “where do I park” a hundred times. GuestAI reads your past guest conversations and proposes the facts it finds — in your own words. You confirm; it never invents a rule from a one-off favour.
The guide you already keep
Smoobu, Touch Stay, Hostfully, a Google Doc, a page on your site — paste the link. Nothing to migrate, nothing to maintain twice, and you keep using whatever you use today.
Everything that never fit in a guide
A photo of the fuse box, the walkthrough video, the appliance manual, a voice note on your way out. Drop it in; it becomes an answer.
Your content stays yours. It is read when a guest asks a question — never used to train anything.
The part nobody else does
It tells you what your guide is missing
Every guide has holes, and you only find out when a guest asks. GuestAI keeps the questions it could not answer and shows them to you — grouped, counted, and one tap to fill in. Your guide gets better every week without you rereading it.
“Three guests asked about the dishwasher tablets.”
Answer once, right there. The next guest gets it automatically.
“This 60-page manual gave us four facts.”
It checks its own reading. If a document went in badly, you hear about it — with the pages that came back empty.
“Two different WiFi passwords on file.”
When your own sources disagree, it asks you instead of guessing which one to tell a guest.
Stay-at-risk detection
When something goes wrong
GuestAI is confident enough to answer on its own — and careful enough to know when a real person should. It watches every conversation for frustration, repeated unanswered questions and anything safety-sensitive.
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It notices
A guest sounds upset, asks the same thing twice with no reply, or asks something outside what it can safely answer.
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It stops and flags you
No auto-reply is sent. You get an alert with the full context — never left to guess what happened.
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You take it from here
Reply yourself from your own inbox. GuestAI hands the thread back the moment a human needs to be in it.
Live in minutes
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Connect your PMS
Paste your property-management-system API key. GuestAI starts reading new guest messages right away.
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Point it at what you already have
Paste the link to your guest guide, drop in a PDF, a few photos of the tricky bits, a walkthrough video. It also reads the replies you have already sent your guests. Most of the work is already done.
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Go live in shadow mode first
GuestAI drafts every reply for your approval before it ever sends anything on its own. You turn on auto-send only once you trust it.
Always catching up
It keeps learning
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Rereads your guide every day
It reads your guest guide again every day and picks up whatever you changed — no re-upload, no re-telling it.
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Learns from your own replies
It reads your new messages with guests every day and learns from the answers you gave.
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You stay in control
You can switch any source, or any single fact, off whenever you want.
Pricing
One plan per property. Each plan has its own monthly cap on guest messages — pick the one that matches how chatty your guests are.
Managing more than 15 properties? Get in touch and we'll work out a plan together.
The fine print
One step runs outside the EU: to spot repeated answers in your knowledge base, their text is compared by TypeSafe AI, a service hosted in the United States. Only knowledge-base answers are sent, never a guest’s message. Anything that identifies a guest is removed before an answer is saved, and door codes, long numbers and passwords are masked before the text leaves. Under its terms, TypeSafe does not train its models on customer data.
Frequently asked questions
Does my guest need to install anything?
No. GuestAI replies inside the same Airbnb, Booking.com or WhatsApp conversation your guest is already using — no app, no separate link.
What happens before GuestAI is allowed to message a guest on its own?
Every new property starts in shadow mode: GuestAI drafts a reply and you approve or edit it before anything sends. You switch specific question types to auto-send only once you've seen enough drafts to trust it.
Where does GuestAI get its answers from?
From your own house manual, photos and booking details — nothing is invented. If it can't find a grounded answer, it flags the question for you instead of guessing.
What does GuestAI do with a safety-sensitive question?
Door codes, medical, legal or emergency questions get a careful, pre-written reply that points the guest to their check-in message or an emergency number, and you as the host — never an improvised answer.
Which property-management systems does it work with?
We're onboarding pilot hosts on Smoobu first, with more PMS integrations planned. Book a demo and tell us what you use.