Terms of use
1. What GuestHostAI is
GuestHostAI is a service that reads a short-term rental host's own property information and past guest conversations, and drafts replies to new guest questions on the host's behalf. A new property starts in shadow mode: every reply is a draft the host approves, edits or rejects before anything reaches the guest. A host switches a question type to auto-send only once they have seen enough drafts to trust it.
2. What the host is responsible for
The host owns the accuracy of the property information connected to GuestHostAI (the property's booking system, any guide, document, photo or past message the host adds). GuestHostAI drafts from that material and from the booking record; it does not verify a fact against the physical property. The host approves what is sent until they turn on auto-send for a given kind of question, and stays responsible for the account's booking-system connection and for reviewing the alerts GuestHostAI raises.
3. No answer is guaranteed correct
GuestHostAI's replies are generated by an AI model from the host's own material. It is built to say when it does not know rather than guess, and to hand a conversation to the host when a guest sounds upset, asks the same unanswered question twice, or raises something safety-sensitive (a door code, a medical, legal or emergency question). Even so, GuestHostAI gives no guarantee that a given reply is accurate or complete, and the host is expected to review what it sends, especially while a question type is new to auto-send.
4. Service availability
GuestHostAI is provided on a reasonable-efforts basis. It can be unavailable during a fault, a maintenance window, or an outage of a service it depends on (its cloud infrastructure, the host's booking system, or a messaging channel such as WhatsApp or Telegram). A missed or delayed reply during such a period is not a breach of these terms.
5. Payment and plans
A new property is free for a trial period before a plan is chosen; afterwards each property is billed monthly according to the plan the host selects, with its own cap on guest messages per month. Payment is processed by Stripe (see the privacy notice for what Stripe is told). A host can change or cancel a plan from their account settings.
6. Account and property deletion
Deleting an account, or removing one property from an account, stops GuestHostAI acting for it immediately. For 7 days afterwards the host can undo the deletion; after that window every trace of the deleted account, or of the removed property's data, is permanently wiped and cannot be recovered. See the privacy notice for what is deleted.
7. Acceptable use
The service may be used only for a host's own property or properties, and only to answer that property's own guests. It may not be used to message anyone who is not a guest of a connected reservation, or to send content the host is not entitled to send.
8. Changes to these terms
These terms may be updated as the service changes. The date above is the last time they changed; continuing to use GuestHostAI after an update means the host accepts the updated terms.
9. Who you are agreeing with
Ales Pogacar s.p
Ulica Ljudevita Stiasnyja 12, Kamnik, 1241, SI
Questions about these terms: hello@guesthostai.com.